Privacy Policy and Cookies
This policy explains how we manage personal information when you use our visa and travel document assistance services. Personal information means data that can identify you directly or can identify you when combined with other data.
We collect and use information only for clearly defined purposes and we apply safeguards to protect it. By using our website, portal, or software, you agree to the privacy practices described below.
Scope of data collection
We collect only the information required to provide application support, customer service, and legal compliance.
Application information you submit
When you fill out forms, we receive personal details needed for visa processing. Authorities use this information to assess your request and determine approval or refusal.
Typical details include name, date of birth, address, passport details, and travel data. In some situations, additional sensitive data may be required by law or by government rules.
Uploaded supporting files
We may request documents such as passports, ID cards, residence permits, birth certificates, financial records, invitation letters, or parental consent documents for minors.
Technical records
Our platform may log technical details including IP address, browser, operating system, approximate location, and browsing behavior to keep services secure and functional.
How we use your information
Collected data is used only for valid service and legal reasons listed in this section.
Visa service execution
We use submitted data to prepare, review, and transmit visa or travel document requests to relevant authorities.
Communication with applicants
Your contact details help us provide support, answer questions, and send messages about progress, requirements, or updates.
Process and website improvement
We review operational and usage data to improve page performance, customer assistance, and overall service reliability.
Compliance with legal obligations
Where required, we may use or disclose data for legal proceedings, regulatory obligations, law-enforcement requests, and official audits.
Other justified uses
Information may be processed to enforce our policies, secure our systems, prevent fraud, and protect users and business operations.
Data sharing practices
We do not trade personal information. Sharing takes place only where required for service delivery or legal reasons.
Public authorities
We share application information with government or immigration authorities responsible for processing and deciding your request.
Third-party processors
Selected service providers may process limited data for payments, hosting, messaging, and analytics. They are expected to process only what is necessary for their task.
Affiliates and internal teams
Data can be shared with affiliated companies and internal departments across locations for service administration and support continuity.
Legal disclosures and protection
We may disclose information if required by law or if necessary to protect rights, safety, contractual obligations, or legal interests.
This includes responding to valid requests from authorities and taking steps to prevent harm or legal loss.
Your requests and control rights
You may ask for deletion of your data where legally possible, and you may request a copy of personal information we store about you.
Requests are processed after identity checks and subject to mandatory legal retention periods.
Security and retention timeline
We protect data with technical and physical controls such as access restrictions, secure infrastructure, and monitoring. Personal information is usually retained for up to three years, then removed unless a longer period is required by law. Online systems can reduce risk but cannot guarantee absolute security.
Policy revision notice
This Privacy Policy may be revised periodically without direct prior notice. Updated text becomes effective as soon as it is published.
Please review this page before purchasing or using services so you remain informed.
Outside links
Our pages may link to third-party sites. We are not responsible for how those websites collect, store, or process personal data.
Data concerning children
For minor applicants, parents or legal guardians provide consent for data collection and use related to visa and travel document processing.
Who operates this service
our website, portal or software belongs to taiwan-evisa.info Ltd, a private company that offers online visa and travel document assistance. We provide guidance, procedural help, and support for official application submission.