Terms and conditions
www.taiwan-evisa.info is an independent travel support platform created to help users manage online visa-related processes in a simple way. We are a private service provider and are not operated, approved, or supervised by any government, embassy, or consulate. Our role is limited to guidance and processing support, and we do not act as legal representatives.
These Terms and Conditions describe the rules that apply when you browse this website, create an order, or use any related service tools. They explain what you can expect from us and what responsibilities remain with you as the applicant. By continuing to use this website, you confirm that you have read and accepted these Terms.
Agreement to These Terms
By visiting this website, creating an account, submitting information, or making payment, you agree to follow these Terms and linked policy documents. Your agreement applies to all current features and any future updates added to the service. If you do not agree with any section, you should stop using the platform immediately.
What We Provide
We provide support services for visa application workflows, including form preparation help, data checks, image/document formatting, and submission guidance. Our team helps reduce common filing errors by reviewing the details shared with us. However, all final decisions regarding approval, refusal, visa validity, and entry permission are made only by the relevant government authority.
Accuracy of Applicant Information
You are responsible for ensuring that every detail, file, and declaration you submit is accurate, complete, and truthful. Incorrect spellings, missing documents, or mismatched information may cause delays, rejection, or cancellation by authorities. Any extra costs or travel impact caused by inaccurate applicant data remain the applicant's responsibility.
Eligibility and User Responsibility
Users of this service must be legally able to enter into a binding agreement under applicable law. If a user is below the legal age in their jurisdiction, a parent or legal guardian must authorize and supervise the use of the service. By using the platform, you confirm that you meet these eligibility requirements.
Account Management and Security
You must keep your account credentials confidential and avoid sharing passwords, one-time codes, or login links with anyone. You should also use secure devices, updated software, and protected internet connections while accessing your account. If suspicious activity is detected, you must inform support promptly, and we are not liable for losses resulting from user-side security negligence.
Service Updates and Interruptions
We may modify website features, update workflows, suspend specific functions, or discontinue services for operational, legal, or technical reasons. Temporary downtime may happen during maintenance windows, third-party outages, or system security reviews. Although we work to keep services stable, uninterrupted access cannot be guaranteed at all times.
Mobile Access Conditions
If you access our platform through a mobile device, your telecom provider may apply charges for data usage, international messages, or roaming activity. Service speed and message delivery can vary depending on network coverage, carrier restrictions, and phone settings. We are not responsible for third-party mobile billing or delivery delays outside our systems.
Processing Time and Delays
Any processing timeframe shown on this website is an estimate provided for general planning purposes only. Real processing times can be longer due to authority backlog, document verification, public holidays, force majeure events, or platform downtime outside our control. We do not guarantee fixed completion deadlines unless explicitly stated in writing.
Fees and Payment Scope
Your order total may include official government charges as well as private service fees for assistance and processing support. Because our service adds convenience and review steps, the total amount may differ from filing directly through a government portal. All visible charges should be reviewed carefully before you finalize payment.
Cancellation and Refund Basics
Cancellation requests are generally accepted only before the application enters active processing or authority-side handling. As a standard timing rule, normal requests should be canceled within 1 hour of submission, while urgent categories should be canceled within 15 minutes. Requests sent after these windows may not be eligible, depending on processing status.
Refund eligibility is reviewed based on order stage, payment confirmation, policy conditions, and document compliance. If a refund is approved, it is usually returned to the original payment source after internal and banking verification. Final credit time may vary based on your bank, provider rules, and currency settlement cycles.
Cases Where Refund Is Not Available
After a visa decision is issued, paid service amounts are generally non-refundable, including cases where travel plans later change. Refunds are also usually not available when refusal, delay, or cancellation is linked to wrong data, missing files, or applicant ineligibility history. Duplicate misuse or late response to document requests may also remove refund eligibility.
Limitation of Liability
To the fullest extent allowed by law, we are not responsible for indirect or consequential losses, including missed flights, hotel costs, lost business opportunities, or income reduction. Our service is administrative support and cannot remove all travel or immigration uncertainty. In any claim, our aggregate liability is limited to USD 99 or the service fee paid, whichever amount is lower.
Security and Risk Allocation
We apply commercially reasonable safeguards, including encrypted communication channels, access controls, and monitored systems to protect data. Even with strong security practices, no online platform can guarantee complete protection from every cyber risk. By using the service, you acknowledge that a residual level of internet risk always remains.
Third-Party Payment Gateways
Payments are processed through authorized third-party gateways that manage transaction authorization and fraud prevention checks. These providers apply their own verification logic, technical standards, and user terms which may influence acceptance, decline, or settlement timing. We do not control their internal rules and are not liable for gateway-side decisions.
Disclaimer of Warranties
This website and all related services are offered on an "as available" and "as is" basis, without guarantees of continuous uptime or error-free operation. We do not provide express or implied warranties, including fitness for a specific purpose, merchantability, or uninterrupted compatibility. Users accept that occasional technical limits may affect availability or output.
Policy and Regulatory Changes
Immigration rules, document requirements, and visa processing procedures can change at any time without prior public notice. These updates are controlled by relevant authorities and may affect pending or future applications. We are not liable for losses, delays, or changed outcomes caused by external legal or policy revisions.
Cookies, Analytics, and Tracking
We may use cookies, server logs, and analytics technologies to improve performance, strengthen security checks, and understand service usage patterns. You can manage cookie preferences through your browser settings at any time. Disabling essential cookies may reduce functionality and limit access to parts of the platform.
Data Retention and Legal Disclosure
We retain user data only for periods reasonably required for operations, support handling, fraud review, legal compliance, and dispute management. When legally required, or during legitimate corporate events such as audits, mergers, or asset transfers, data may be disclosed under appropriate safeguards. Retention periods may vary according to law, risk controls, and contractual obligations.
External Content and Links
This website may include links to external websites for informational convenience, partner references, or user support resources. We do not operate, monitor, or guarantee those third-party platforms and cannot confirm their security, availability, or content accuracy. You should review each external site's terms and privacy rules before sharing personal information.
No Professional Legal Advice
All text, guidance, and website materials are provided for general informational use and should not be treated as formal legal advice. Immigration outcomes can depend on case-specific facts and official discretion that vary by jurisdiction. For legal interpretation or complex situations, consult a qualified legal professional or official government authority.
Contact and Clarification
If you need help understanding these Terms, checking cancellation eligibility, or resolving payment and document issues, please contact our support team. Contact options are available on this website and should be used with complete order details for faster assistance. We aim to respond within a reasonable timeframe based on queue volume and request type.